top of page
Customer Care
Order Fulfillment and Shipping

Orders are typically processed within 1-3 business days. Customers will receive an email confirmation with tracking information once their order has shipped.​ Lolo and Lamb is pleased to provide flat rate shipping options to all U.S. states. Domestic ground shipping is free for orders over $100.

Return Policy

Thank you for shopping with us! Your happiness is our top priority, and we want you to love what you’ve purchased.

1. Return Eligibility

  • If you’re not completely satisfied, you can return your items within 30 days.

  • Please ensure they are unused, in their original packaging, and ready for resale.

2. How to Return

  • To start a return, reach out to us at emmaleigh@loloandlamb.com.

  • We’ll provide you with easy instructions and a return authorization.

3. Shipping Costs

  • Please note that original shipping costs are non-refundable.

  • If you’re returning an item, you’ll be responsible for the return shipping fees, unless the item is defective or we sent you the wrong product.

4. Refund Processing

  • Once we receive and inspect your return, we will notify you via email of your refund status.

  • Approved refunds will be processed to your original payment method within 5-10 business days.

5. Issues with Your Order

  • If you receive a damaged or incorrect item, please contact us within 7 days. We’re committed to making it right!

Privacy Policy

At Lolo and Lamb LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and make a purchase.

1. Information We Collect
We may collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, billing address, phone number, and payment information when you place an order or create an account.

  • Non-Personal Information: This includes data that does not identify you personally, such as browser type, IP address, and pages visited on our site. We may use cookies and tracking technologies to gather this information.

2. How We Use Your Information
We may use the information we collect for various purposes, including:

  • Processing and fulfilling your orders.

  • Communicating with you about your order status and other inquiries.

  • Improving our website and services.

  • Sending you promotional emails and newsletters, if you opt in.

  • Analyzing website traffic and user behavior.

3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers to assist us in operating our website and conducting our business, such as shipping and payment processing, under strict confidentiality agreements.

4. Data Security
We implement a variety of security measures to protect your personal information. While no method of transmission over the Internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your data.

5. Your Rights
You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccuracies in your information.

  • Opt-out of receiving promotional communications from us.

6. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

Terms and Conditions

Effective Date: October 1, 2024 

This website is owned and operated by Lolo and Lamb LLC. Lolo and Lamb LLC operates as an online baby boutique, specializing in the sale of high-quality baby clothing, accessories, and related products. We are committed to providing a curated selection of stylish, safe, and affordable items for infants and toddlers, catering to the needs of parents and caregivers. By accessing or using loloandlamb.com or any associated entity, you: (1) agree to be bound by these terms and conditions, as well as any future amendments and additions to this agreement; (2) represent you are of legal age to form a binding contract with Lolo and Lamb LLC.; and (3) represent that you have the authority to enter into this agreement for yourself personally or the organization that you represent. 

​

1.1 Each part of any order that you submit to Lolo and Lamb constitutes an offer to purchase. By providing payment information, you agree to pay for your order in full. For information on order fulfillment and shipping, returns, and customer privacy, please see the associated content on the Customer Care page. 

2.1 Lolo and Lamb and its suppliers own all rights, title and interest in the products and services provided through this website. The products are protected by copyright and intellectual property laws. Per this agreement, Lolo and Lamb grants you a limited license to use the products solely for your personal non-commercial purposes

3.1 Per this agreement, you consent to be contacted by Lolo and Lamb.

4.1 All content on this site, including text, graphics, logos, and images, is the property of Lolo and Lamb. Unauthorized use of any material is prohibited.

5.1 To the fullest extent permitted by law, Lolo and Lamb shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

6.1 We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website, and your continued use constitutes acceptance of the new terms.

​

LOLO AND LAMB LLC.

402 Oakview Drive, Greenville, KY, 42345.

emmaleigh@loloandlamb.com

bottom of page